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Pandadoc vs Docusign

PandaDoc vs. DocuSign: Which to Choose

Will Cannon

Last updated on April 18, 2024

Amidst the wealth of available e-signature tools, two major players stand out – PandaDoc and DocuSign. These powerful platforms offer comprehensive features that enable seamless document creation, management, and electronic signature processes. However, fundamental differences could tip the scale one way or the other based on your specific business needs. This guide provides an in-depth comparison of PandaDoc vs. DocuSign, diving into their key features, pricing, integrations, usability, and much more to help you make an informed choice.

Understanding PandaDoc vs. DocuSign

When it comes to managing documents and facilitating the signing process in today’s fast-paced world, having the right tool can make a massive difference. That’s why it’s essential to understand the capabilities and specialties of different e-signature solutions like PandaDoc and DocuSign.

PandaDoc Overview

Launched in 2013, PandaDoc is a cloud-based proposal management tool designed to streamline and automate your document workflow. It allows for real-time access to approvals, comments, and version tracking— a particularly useful feature for organizations looking for an agile and efficient way to handle documentation. PandaDoc is ideal for sales teams and professionals who frequently draft proposals, contracts, and similar documents. What makes it stand out is its native CRM integrations, which help streamline document management within the sales process.

DocuSign Overview

DocuSign is a renowned tool in the e-signature market, well-known for its primary focus on the signing process. Its forte lies in making the signing of digital documents easy and efficient. DocuSign benefits individuals, businesses, and organizations of all sizes that need a reliable and easy-to-use solution for electronic signatures.

PandaDoc vs. DocuSign Comparison Guide

This comprehensive guide delves deep into the functionalities, integrations, pricing, and user experiences of PandaDoc and DocuSign. Whether you’re an entrepreneur, a small business, or a large enterprise, our detailed comparison will empower you to make the most informed decision for your needs. 

Key Features

In e-signature solutions and contract management, PandaDoc and DocuSign have emerged as significant players. However, when closely examining their offerings, differences in their solutions become apparent.

PandaDoc presents itself as a more comprehensive platform for contract creation and management. It offers a native contract editor, a feature absent in DocuSign that relies on users importing existing contracts. This aspect makes PandaDoc a more flexible tool, allowing users to construct and modify agreements directly within the platform.

In addition, PandaDoc’s expansive content library simplifies the process of creating contracts

This functionality, coupled with PandaDoc’s robust contract management workflows, enables users to generate complex contracts within minutes, a feat DocuSign’s more traditional approach cannot readily achieve.

Regarding the overall feature set, PandaDoc delivers a more comprehensive suite of tools than DocuSign. Its unique mix of contract creation, management, and collaboration tools gives it a competitive edge, especially for organizations with complex contract handling needs. 

PandaDoc Key Features

PandaDoc, known for its robust contract management workflows and extensive collaboration features, offers the following:

  • A native contract editor for creating and editing contracts directly within the platform
  • An expansive content library with 750+ ready-to-use, free templates, allowing users to build contracts in mere minutes
  • Document analytics for insightful data on document engagement and performance
  • Approval workflows for streamlining and automating approval processes
  • SSO (Single Sign-On) support for enhanced security and ease of access

DocuSign Key Features

DocuSign, one of the most reputable e-signature tools, focuses on the signing process and offers:

  • Customized branding to align your documents with your brand identity
  • Advanced fields and formulas for creating complex document structures
  • Support for over 44 languages, catering to a global user base
  • Real-time audit trail for tracking document changes and user activity
  • Document reporting for comprehensive insights into your document processes


One of the significant factors distinguishing digital signature software is their integrations, as they can significantly impact a team’s workflow and document creation process. PandaDoc and DocuSign offer integration options, but differences emerge in how they provide these capabilities.

DocuSign delivers a varying set of integrations based on your pricing plan. Users can access Google and Microsoft on their Personal plan, enabling seamless integration with their tools. Move to a Standard Plan, and you unlock workplace integrations like Microsoft Teams and Slack. With a custom pricing plan, users can access over 400 native integrations, from sales contracts to payment collection.

Similarly, PandaDoc restricts integrations to its paid-price plans, specifically its Business and custom plans. While this makes integrations in PandaDoc slightly less accessible than DocuSign, the offerings are impressive once unlocked. Business plan users can integrate with over ten CRM tools, Salesforce, and Zapier. With the custom plan, you gain access to the API.

PandaDoc integrations

  • Hubspot
  • Pipedrive
  • Microsoft Dynamics
  • Zapier
  • Salesforce

DocuSign integrations

  • Microsoft Teams
  • Google Suite
  • Microsoft 365
  • Zoom
  • Stripe

Ease of Use

It doesn’t matter how many advanced features an e-signature solution provides; if the platform isn’t intuitive, it can lead to slowdowns and frustration. Let’s compare PandaDoc vs. DocuSign in this context.

Both PandaDoc and DocuSign have been designed with user-friendliness in mind, making creating, managing, and signing documents a breeze. However, some slight differences exist. DocuSign offers a slightly more streamlined experience than PandaDoc, owing to its more narrowly focused range of functions. This simplicity can be particularly appealing for those new to digital document signing.

On the other hand, PandaDoc boasts a superior setup process and offers high-quality support, which can be crucial when issues arise or when exploring more complex functions. This robust support system can make the transition smoother for teams new to using this kind of software.

PandaDoc Usability

PandaDoc offers an easy-to-use form builder capable of handling complex functions catering to advanced business needs. The platform provides quality support, making creating proposals, managing documents, and customizing the user experience delightful. The setup process is simple, so you can quickly get your team up and running with minimal downtime.

DocuSign Usability

DocuSign’s primary strength lies in its simplicity. It’s designed to be intuitive for beginners, performing a narrower range of functions that are easy to navigate. DocuSign is an excellent choice for businesses implementing a reliable, straightforward digital signing process. While its feature set might be less expansive than PandaDoc, the platform excels in what it does offer, providing an efficient, easy-to-use e-signature solution for its users.

Security & Compliance

Adopting digital signature software involves more than ease of use and integrations; security and compliance are paramount. Whether securing your sales contracts or ensuring legal agreements are safely signed, PandaDoc and DocuSign offer protective measures for your peace of mind.

When comparing the security features of PandaDoc vs. DocuSign, DocuSign takes the lead with a more comprehensive set of features available across its pricing tiers. However, certain security features, like HIPAA compliance and SMS authentication, are only accessible at the custom plan level.

Conversely, while PandaDoc’s security measures might be more limited, they’re available across pricing plans, making them accessible to a broader range of users. For businesses dealing with sensitive health information, PandaDoc’s HIPAA compliance feature is notably accessible at the business plan level, unlike DocuSign’s custom pricing tier.

PandaDoc Security Features

PandaDoc takes security seriously, offering SOC 2 Type II compliance and ensuring its services are GDPR compliant. You can trust PandaDoc to handle your data with respect to privacy regulations. PandaDoc also includes HIPAA compliance, making it a viable choice for healthcare organizations needing to manage sensitive patient information securely.

DocuSign Security Features

With a more robust security offering, DocuSign’s features include document retention policies and a unique remote online notary service. DocuSign also complies with SOC 2 Type II and GDPR, ensuring the safety and privacy of your data. Notably, DocuSign also meets the WCAG 2.0 Level AA standards, meaning it’s accessible to users with disabilities—a consideration that extends beyond security and inclusivity.

Use Cases

It’s one thing to examine the specifications and features of a tool, but it’s another to understand its real-world applications. Both PandaDoc and DocuSign offer versatile use cases, proving their utility across many business scenarios.

PandaDoc Use Cases

PandaDoc is a powerful option for teams looking to scale their legal operations. With robust contract management, businesses can create, send, and track documents effortlessly, making it ideal for departments like sales. For instance, Bonusly, an employee recognition and rewards platform, leveraged PandaDoc’s capabilities to streamline its sales process. As a result, they reported a staggering 70% decrease in the time it took to create winning proposals, highlighting PandaDoc’s impact on operational efficiency.

DocuSign Use Cases

Conversely, DocuSign carves its niche in high-security and highly regulated industries like real estate, finance, and healthcare. With its stringent security features and compliance, it’s particularly suited for such sectors. Camden Property, a real estate company, integrated DocuSign with its construction software, increasing the turnaround time for signed documents six-fold. This integration not only expedited approvals from two weeks to a mere two hours, but it also resulted in substantial savings—over 25,000 in shipping costs, to be exact.

Whether it’s enhancing the efficiency of sales teams or bolstering the operations of highly regulated industries, both PandaDoc and DocuSign prove to be versatile e-signature solutions, ready to cater to an array of business needs.

Customer Support

Reliable customer support is the backbone of any effective service, and neither PandaDoc nor DocuSign disappoints in this department. Both platforms provide robust support options to their users, demonstrating their commitment to a superior user experience.

PandaDoc Support

PandaDoc’s support has received higher ratings from users compared to DocuSign. Their dedicated team is available 24/7, catering to customer inquiries through email and chat. Their comprehensive assistance empowers users to resolve issues swiftly, ensuring a seamless document creation and signing process.

DocuSign Support

In contrast, DocuSign offers 24/7 live support through multiple channels, including email, chat, and a distinct advantage – phone support, which PandaDoc does not currently offer. This diverse range of communication platforms allows DocuSign users to reach out in their most comfortable medium, offering customer support that is both comprehensive and accessible.

Plans & Pricing

Both PandaDoc and DocuSign offer a variety of plans and pricing structures designed to accommodate a range of needs, from the solo entrepreneur to the large enterprise. Each has its strengths, and the choice largely depends on your specific needs and the scale of your operations. Let’s delve into the details to see what each digital signature software brings to the table.

PandaDoc Plans & Pricing

PandaDoc kicks things off with a Free eSign plan, ideal for those needing to sign documents occasionally, offering features such as uploading and e-signing up to five PDF documents per month and a mobile app. The Essentials plan, at $19 per seat, is a step up, offering unlimited document uploads and e-signatures, templates, real-time tracking, and 24/7 support. The Business plan, at $49 per seat per month, adds integrations, a content library, and custom branding to the mix. The Enterprise plan offers advanced features for large enterprises with complex workflows, including unlimited team workspaces. 

DocuSign Plans & Pricing

DocuSign offers a Personal plan for basic e-signature needs, priced at $10 per month, providing five documents for signature per month and reusable templates. The Standard plan, aimed at small to medium teams, includes shared templates and customized branding for $25 per month per user. At $40 per month per user, the Business Pro plan adds advanced features such as formulas, PowerForms, and bulk send. The platform also offers enhanced plans customized to your specific business needs. 

User Reviews

When considering PandaDoc vs. DocuSign, it’s essential to understand what actual users say about these platforms. User reviews can provide invaluable insights into the software’s day-to-day performance, strengths, and areas of improvement.

PandaDoc Reviews

PandaDoc users often applaud the platform’s seamless integration with native CRM tools, recognizing it as a significant value adds to their contract management processes. This feature helps create, send, and manage sales documents easily, enhancing the overall document creation and signing process.

However, some users have pointed out usability issues with more complex workflows, specifically with the drag-and-drop editor. Users have reported occasional difficulties when dealing with intricate document templates or when they need to create documents with advanced features. Despite these challenges, PandaDoc continues to be a favored e-signature solution for many businesses, thanks to its dynamic pricing tables and diverse features.

DocuSign Reviews

DocuSign users commend it as a reliable and affordable solution for a wide range of needs. Users across various industries find DocuSign a flexible tool for document signing requirements, from sales contracts to legal agreements. Its user-friendly nature, mobile device compatibility, and secure e-signature solutions receive high praise.

However, the customer support of DocuSign seems to have room for improvement, according to some reviews. Users have mentioned difficulties in accessing helpful resources and getting timely assistance. Yet, its convenience and advanced solutions to handle document actions, especially for unlimited users, keep it in good standing amongst digital signature software.

Which is Better: PandaDoc or DocuSign?

Choosing between PandaDoc and DocuSign can seem challenging, given the wealth of features each e-signature software offers. The decision ultimately boils down to your specific business needs, the level of customer support you require, and how much emphasis you place on user reviews. Below is a breakdown of PandaDoc and DocuSign to guide you in this decision.

PandaDoc: Best For Small to Midsize Scaling Teams

PandaDoc shines when it comes to integration with native CRM tools and is a significant advantage for businesses that heavily rely on CRM software. It provides a comprehensive, user-friendly experience in document creation, payment collection, and signing processes. Despite some concerns about the usability of complex workflows, PandaDoc’s dynamic pricing tables, content library, and advanced solutions make it a highly competitive choice to scale small to midsize businesses quickly. 

DocuSign: Best For Larger Enterprises with Complex Document Needs

On the other hand, DocuSign’s reliability and flexibility make it an ideal solution for larger enterprises with varied and advanced document needs. Its range of features, from signer attachments, formulas & advanced fields to PowerForms, is highly valued by its users. Additionally, its option to customize a pricing plan that scales to specific business needs makes it more adaptable for larger businesses or corporations. While customer support may need improvements, DocuSign’s robust features, secure e-signatures, and high user-friendliness remain at the forefront of digital signature software.

Signaturely is the Top Alternative

In the dynamic world of e-signature solutions, Signaturely stands out as a compelling alternative to PandaDoc and DocuSign. Ideal for businesses of all sizes, Signaturely seamlessly marries simplicity, affordability, and a robust suite of features.

With Signaturely, you can access an intuitive document creation interface, advanced features, and a comprehensive content library. These features make it a powerful tool not just for signing documents but also for managing them efficiently. Businesses looking for personalized recommendations, team workspaces, and customization options find Signaturely an excellent fit.

Moreover, Signaturely understands that every business’s needs are unique. Therefore, it offers a flexible range of pricing plans, including a free forever starter plan. This way, you can test the waters without financial commitments and see how well it aligns with your workflows and objectives. Discover the top e-signature solution for your business today at Signaturely.

FAQs About PandaDoc vs. DocuSign

Below are some of the most frequently asked questions about PandaDoc and DocuSign.

Is PandaDoc cheaper than DocuSign?

If you’re wondering whether PandaDoc is cheaper than DocuSign, it largely depends on your business needs. PandaDoc and DocuSign offer various plans with diverse features and pricing tiers. PandaDoc’s plans are priced higher than DocuSign’s but offer varying capabilities.

Is PandaDoc as good as DocuSign?

Yes, PandaDoc is as good as DocuSign. While each platform has its strengths, PandaDoc has impressive features like CRM integration and a dynamic drag-and-drop editor.

Is PandaDoc legally binding?

Yes, PandaDoc’s e-signatures are legally binding and compliant with eSignature laws worldwide.

Who is the biggest competitor of DocuSign?

There are a few competitors to DocuSign, like PandaDoc, Adobe Sign, HelloSign, and Zoho Sign. Signaturely is emerging as a significant competitor to DocuSign, offering an intuitive platform packed with robust features and competitive pricing.

What You Need to Remember About PandaDoc and DocuSign

Both PandaDoc and DocuSign command a formidable place in the e-signature arena. They cater to various needs, from comprehensive contract management and exhaustive integration capabilities to user-friendly interfaces and rigorous security protocols. Your optimal choice will hinge on your unique business requirements, operational processes, and financial limitations. 

Devote time to assess both platforms, using this comparison to guide your decision-making.

In this context, it’s worthwhile noting that Signaturely emerges as an impressive alternative, merging the best of both worlds. Its intuitive interface, robust features, and cost-effective pricing plans provide a compelling option to consider in your search for the ideal e-signature solution.

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