security

Is Signaturely secure?

Your information, documents, and data are safe and secure behind our robust firewalls. Signaturely has strong security systems in place for your protection.

Data, Hosting & Physical Security

Signaturely utilizes ISO 27001 and FISMA certified data centers managed by Amazon. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. This experience has been applied to the AWS platform and infrastructure. AWS data centers are housed in nondescript facilities, and critical facilities have extensive setback and military grade perimeter control berms as well as other natural boundary protection. Physical access is strictly controlled both at the perimeter and at building ingress points by professional security staff utilizing video surveillance, state of the art intrusion detection systems, and other electronic means. Authorized staff must pass two-factor authentication no fewer than three times to access data center floors.
All visitors and contractors are required to present identification and are signed in and continually escorted by authorized staff.
Amazon only provides data center access and information to employees who have a legitimate business need for such privileges. When an employee no longer has a business need for these privileges, his or her access is immediately revoked, even if they continue to be an employee of Amazon or Amazon Web Services. All physical and electronic access to data centers by Amazon employees is logged and audited routinely.

For additional information see here.

Data Security & Encryption

Stored data is encrypted by Signaturely in order to meet data security requirements. All data sent to or from Signaturely is encrypted in transit using 256-bit encryption.

Encrypted Data in Transit

Signaturely requires browser connections over HTTPS and SSL database connections to protect sensitive data transmitted to and from applications.

Encrypted Data at Rest

All sensitive data is encrypted and stored within databases to meet security requirements. Data encryption is deployed using industry-standard encryption and the best practices for our technology stack.

Penetration Tests and Vulnerability Scanning

Signaturely’s web application security is evaluated by the development team in sync with the application release cycle. Vulnerability testing includes the use of commonly known web application security toolkits and scanners. We ensure we identify application vulnerabilities before they are released into production. We also conduct regular penetration tests of our systems using third party cybersecurity companies to ensure adherence to the highest safety standards.

PCI Obligation & Payments

All payments made to Signaturely go through our partner, Braintree. Signaturely does not store cardholder data on our servers. Braintree is Level 1 PCI compliant (the highest level). Details about their security setup and PCI compliance can be found here.

Prohibited Data Storage

We never store raw magnetic stripe, card validation code (CAV2, CID, CVC2, CVV2), or PIN block data.

AATL & Anti-Tampering

Signaturely has anti-tampering controls in place to protect document integrity. All documents signed with Signaturely are AATL Compliant.

2-Factor Authentication (2FA)

Signaturely offers an extra layer of protection for user accounts using 2-Factor Authentication (2FA) which significantly decreases the risk of unauthorized access and system breaches.

Authentication and Session Management

All users have to authenticate each time they use Signaturely and inactive sessions time out after 1 hour. Passwords are never stored directly in the database.

Service Level & Backups

Signaturely infrastructure utilizes many-layered techniques for increasingly reliable uptime, including the use of auto-scaling, load balancing, task queues, and rolling deployments. We also do full daily automated backups of our databases. All backups are encrypted.

Data Deletion

Upon your request, Signaturely will work to erase and remove completely all customer data and documents from our system. Documents that are under legal hold or owned by multiple parties will be deleted upon completion of the legal hold process or upon deletion by the other parties. To begin a data deletion event please contact [email protected].

Security Incidents & Reporting

To report a potential security incident to Signaturely please provide a report to our team at [email protected] Our security team will review and respond in a timely manner.